Citing "systemic misconduct at every stage of the mortgage servicing process," the Consumer Financial Protection Bureau, 49 states and the District of Columbia will require one of the country's largest mortgage loan servicers to provide $2.1 billion in relief to struggling homeowners.
Atlanta-based Ocwen Financial Corp. agreed to provide $2 billion in loan modification relief to its customers through principal reduction, plus another $127.3 million in refunds to foreclosure victims.
CFPB Director Richard Cordray called the deal "a landmark" for the agency, which worked with regulators in every state but Oklahoma to craft the settlement. The consent judgment is still subject to approval by a judge in U.S. District Court for the District of Columbia, where the complaint was filed.
The nation’s fourth-largest mortgage servicer (and largest non-bank servicer), Ocwen specializes in handling subprime or delinquent loans.
“Ocwen took advantage of consumers with servicing shortcuts and unauthorized fees,” Cordray said, noting robo-signing documents, failing to accurately credit payments and providing customers with false or misleading information. “We have concluded that Ocwen made troubled borrowers even more vulnerable to foreclosure.”
But the money for the principal reductions won’t come directly out of Ocwen’s pocket. The company is a mortgage servicer, tasked with collecting payments on behalf of the loan owners. When principal is knocked off the balance of a loan—in Florida, for example, eligible homeowners are likely to see their mortgage balances drop by an average of $50,000—it’s the lender that takes the hit.
Under the settlement, Ocwen is supposed to offer and facilitate loan modifications for borrowers facing foreclosure rather than simply foreclosing—provided the modifications meet investor, guarantor, insurer and program requirements.
Iowa Attorney General Tom Miller defended the arrangement during the press call, arguing that the “investor is better off” and in fact receives “more than they would by foreclosure.”
Further, Cordray said Ocwen has three years to implement the $2 billion principal reductions for underwater homeowners. If the company doesn’t deliver, it must make up the difference in a cash penalty. “They’re on the hook for getting it done,” Cordray said. Also, Ocwen must bear the administrative costs of arranging the reductions.
As for the $127 million to consumers who lost their homes to foreclosure, that penalty comes directly from Ocwen. The CFPB estimates 185,000 consumers may be entitled to payments. Consumers whose loans were being serviced by Ocwen, Homeward Residential Holdings, or Litton Loan Servicing, and who lost their homes to foreclosure between Jan. 1, 2009 and Dec. 31, 2012 are eligible.
An Ocwen representative did not return a call seeking comment. The consent order was signed by the company’s general counsel, Timothy Hayes, who previously worked as a lawyer at American International Group, Inc. and Citi Residential Lending, Inc. Bradley Arant Boult Cummings partner Robert Maddox served as lead outside counsel for the company.
In January 2013, the CFPB released new rules on mortgage servicing that will apply to every mortgage servicer and go into effect next month. However, Ocwen will be held to an even higher standard of conduct, Cordray said.
Attorney Joseph A. Smith, Jr. will serve as the independent monitor overseeing Ocwen’s compliance with the settlement. He also serves the monitor of the $25 billion national mortgage settlement reached last year by 49 states and the District of Columbia, the federal government and five banks and mortgage servicers.