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March 09, 2011

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Comments

Andrea

Groupon use misleading and deceptive selling practices?
After registering the other day and making my first purchase I received my email to say 'here is your voucher'
I received this after 12pm on the Wednesday 22.2.12. I open my emails on Thursday 23.2.12 and proceeded to follow the instructions. It did not work and after contacting their website for support and reading and re-reading the email 3 or 4 times I noticed that voucher is Valid from 22.2.12 to the 22.2.12. THAT IS NOT EVEN 12 HOURS TO REDEEM MY VOUCHER!!!
And the response from the support team?? "I am sorry to inform you that in this case, your voucher has expired." and "We are unable to refund expired vouchers as it is displayed on the voucher and part of our terms and conditions." Nowhere in your terms & Conditions or Fine Print does it say that I have less than 12 hours to redeem this voucher.
Buyers BEWARE!

Natalie Marksman

Once the expiration on the groupon has passed..you can then use your groupon like a gift certificate. For instance, if you you paid $18.00 for $40.00 worth of steak you will only get your $18.00 worth of steak after the expiration. Does this make sense? If you have problems using your groupon in this manner (as a gift certificate) then e-amil Groupon. They will credit your account. It's not their fault that you let your groupon expire. However, all is not lost.

Darren McKinney

Another great victory for the parasitic plaintiffs' bar.

Darren McKinney
American Tort Reform Association

Harrison Aguilar

Seems like Groupon isn't in the wrong here. They are outlining their policy in print. It seems like those who are purchasing the coupons aren't paying attention to the expiration dates until it is too late. It's unfortunate to lose money after purchasing coupons, but can't really blame Groupon.

Lois E.

I have been nothing but happy with Groupon and found them extremely honorable. When I had trouble with a company, I CALLED THEM on the phone and they immediately put the money I'd paid back into my account. This nit-picking that allows careless people and greedy lawyers to put their energies into stuff like this is maddening. I will be glad to testify for GROUPON and will tell them so. Good luck....their deals can't be beat!

MB

I agree that Groupon clearly discloses the expiration dates and that consumers "should" recognize that a short expiration date is part of the great deal. But, as the prepaid industry (gift cards, etc.) has experienced, reasonabilty and expecting consumers to understand what they're buying are not enough. Groupon, it seems, did not recognize or ignored that it is providing is an electronic form of a gift certificate, and there are state and federal laws with which it must comply. Being a fun, funky online business doesn't make it immune to laws and regulations to which other businesses must comply. By (apparently) ignoring the law, Groupon has opened itself up to much woe. These class actions are entirely predictable. And, wait until the consumer advocates begin addressing Groupon's breakage levels.

Byron

I think lawyers need expiration dates stamped on their foreheads and limits placed to how much they can extort from businesses. What do you call a hundred lawyers on the bottom of the ocean - a good start. I say make an e-lawyer computer program and put them all out of biz.

Neil C

Groupon advertises with each offer the following
"Promise":

"Our Promise To You [P] Nothing is more
important to us than treating our customers
well. [P] If you ever feel like Groupon let you
down, give us a call and we'll return your
purchase -- simple as that."

Since Groupon has not limited this "Promise",
e.g., to instances of customer dissatisfaction
arising from objectively reasonable criteria, a
customer unhappy with the application of an
expiration date, however prominently it may have
been advertised, should be able to use this
"Promise" to at least unwind the transaction. To
the extent Groupon fails to honor its "Promise"
when a customer's dissatisfaction is connected
with the application of an expiration date,
customers should be able to challenge that.

An unfortunate problem with "New Economy" (i.e.,
Internet) enterprises is that their business
models often rely on hypertechnical application of
arbitrary and unilaterial policies, while their
short time in the sun leads them to prioritize
profitability of each small transaction over a
long-term relationship with the consumer. Because
companies in this position are largely immune to
market discipline through customer reputation
mechanisms, litigation may be the only viable
solution for aggrieved customers.

Lawyerfy

Read the print, it's not that hard

Edward Rich

Are we really such idiots that we get so enticed by the deals that we don't read the terms of the deal which are plainly stated as part of the deal? Is this really worth a class action case that will again serve to clutter up the court system and give the lawyers bringing the action yet another windfall? Is Mr. DeLuca actually prepared to litigate this or is he looking for yet another class action settlement that provides exorbitant legal fees to him and his firm? As an attorney, I have to say that this is but another example of lawyers giving the profession a bad name at the expense of an entrepreneur that is giving consumers what they want. I'm sure that Mr. DeLuca has agreed to give his fees to charity, since he claims to be doing this for the good of consumers. What a joke!

Andy

I too let an expiration date pass. It was maddening, but I blamed myself, not Groupon. The situation resolved happily when the vendor made an exception and honored the terms.

I think this is almost a viable claim, but not quite. Groupon trades a great deal for restrictive fulfillment dates. Gift cards, if discounted at all are only modestly so. Groupon states the terms clearly, so there is no notice problem. I don't think the class will win on the merits, but will probably survive summary judgment, and then settle. The members will get a pittance, and the lawyers will get a million bucks.

Living in Arizona

Groupon ALWAYS has the expiration date listed, so I don't understand why someone would buy something and then complain that they couldn't use it before the expiration date. You knew the expiration date before you purchased it!

kat g

I guess some deals are too good to be true. Fairly new company is going big and with big mistakes to follow. Nothing new, Groupon is a fishing pole and you are a dumb fish. I had great experience with them. Nice guys but need to put their stuff together too busy making that buck. Too bad.

John Stone

The only people who are upset about Groupn are morons who can't read. The expiration dates are clearly stated. I bought a Groupn for Barnes and Nobel, They were very clear about the expiration date, I used it and got exactly the benefit I thought I would get. These are not gift certificates. Business can't be forced to dumb itself down so that it talks only to morons.

Tconnick

For all you Groupon fans out there...

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